Optimize email marketing & CRM with AI - Page 4
Recently revised articles with important model, tool, or workflow changes.
At K:LDN on June 30, Klaviyo upgraded Composer into an AI marketing agent, now in public beta: a single prompt can generate a complete campaign including audience selection, cross-channel email and SMS copy, and send timing. The boundaries tested in this article — content only, no audience or timing decisions — no longer apply to the new version.
On June 30, Klaviyo upgraded Composer into an AI marketing agent in public beta, generating complete campaigns — audience, channel mix, and send timing — from a single prompt, widening the AI gap among the three platforms. Also note: since May 4, SMS on Omnisend is limited to the Pro plan ($59+/month) for new signups, so re-check the math on the budget email-plus-SMS combo.
Starting July 1, Zendesk is migrating AI agents to a new workspace (through September 30), changing how knowledge sources and search rules work for customers who bought the Advanced add-on before March 10, 2026 — recheck the Zendesk guardrail configs in this article against the migration timeline. Separately, Intercom has rebranded as Fin, and Salesforce announced a $3.6B acquisition on June 15; factor the post-close roadmap into vendor choice.
A well-structured welcome series converts new subscribers 3x better than a single welcome email. Here's how to use AI to write all five emails, ready to drop into Klaviyo.
Diagnose and fix common AI customer segmentation issues — poor granularity, data quality problems, and model bias — with practical solutions for e-commerce CRM.
Ready-to-use AI abandoned cart email templates with a complete 3-email sequence, optimal send timing, and prompt frameworks for each stage.
A systematic guide to generating high open-rate e-commerce email subject lines using AI, with prompt templates for different campaign types and real performance data.