Editor Update
Guardrails for AI Refund Automation: When Multilingual Self-Service Can Issue Refunds, and When It Shouldn't
Cross-border sellers want AI to handle refunds self-service across 15 languages without getting gamed. Here is which refunds are safe to fully automate, why the multilingual layer breaks first, and the three guardrails you need: a hard amount cap, a confidence threshold, and fraud controls. With setup notes for Gorgias, Intercom Fin, and Zendesk.